Event Information
All ticket purchases are subject to our Event Ticket Terms & Conditions.
Timings
Gates Open 5.00pm
Box Office 6.00pm
Last Entry 8.00pm
Music Ends approx. 10.00pm
Event Curfew 11.00pm
Where is the event taking place?
This event is taking place on the North Lawn at Floors Castle, Kelso, Scottish Borders TD5 7SF.
If arriving by car then official concert car parking will be available in car parks signposted. Please check the Floors Castle website for up-to-date information closer to the event
Permitted/ Prohibited Items –
•Please note that alcohol, soft drinks and food cannot be brought into the concert and prohibited items will be confiscated upon entry. Single use plastics are also prohibited, but empty, re-usable containers can be brought into arena, which can be filled at the free drinking water station. There will be a wide variety of bars and artisan food traders on site that will cater for all dietary needs. If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
•No camping chairs or umbrellas – small picnic blankets are ok. There are seating tickets available.
•Both cash and card payments will be taken by all vendors. However, please make sure you bring some cash, just in case the signal is weak for the one/some of the vendors card readers. Signal here is usually fine, but we don’t want you to be unprepared! There are NO cash withdrawal facilities on-site.
•This is an open-air event and will run in any weather, please dress appropriately
•Children aged 16 and under must be accompanied by an adult aged 18 and over who has their own ticket. Children aged 5 and under can attend for free with an U5 ticket. Admittance is only to general standing. All other children must have a full price U16s ticket to enter the event, general standing only. U16s and U5s are not permitted in the grandstand or VIP areas. Prams/buggies are not permitted
•Dogs – Animals or pets are not permitted, with the exception of assistance dogs. No animals are to be left in vehicles.
•Can I bring a bag? Yes – no larger than A4 size.
•Exiting & re-entering throughout the event – There will be no re-entry.
•In the interests of safety, neither animals nor barbeques will be allowed in the parking areas.
•All Ticketing Issues/Questions – ALL Ticketing is through Get-TXS and NOT Floors Castle. All ticketing issues/ questions should be directed to floors@xfire.live or Contact Us
EVENT PARKING & DROP OFF TERMS AND CONDITIONS
GENERAL CAR ENTRY (Not Blue Badge) – will be via the GREEN GATE entrance, post code TD5 7NX. what3words- https://w3w.co/poems.greet.surround . Car Parking tickets can be purchased alongside event tickets for £5 per vehicle.
This road on concert days will be very busy – we recommend setting off early and being prepared to wait for parking. Leaving the site will also take a considerable time due to the limited road infrastructure surrounding the estate. We request that customers please be patient and respectful to our staff and neighbours when leaving the venue.
On arrival you will be directed to our event car park which is in close proximity to the performance. Please note all car parking will be on a grass surface.
All vehicles will then exit via the PURPLE GATE onto B6397. This is a one-way system.
Car Parking tickets can be purchased alongside event tickets for £5 per vehicle. Overnight parking is not possible.
There are no facilities for camping, caravans or campervans on the Floors Castle Estate.
In the interests of safety, neither animals nor barbeques will be allowed in the parking areas.
Blue Badge Parking (limited to 77) – entry will be via the PURPLE GATE, POST CODE -TD5 7RN. what3words – https://w3w.co/plans.cabbages.cured .You will then be directed to our Disabled Car Parking, which is in close proximity (less than 500yards / 430 metres / 0.2 of a mile on flat tarmac) to the performance area.
PLEASE NOTE – If this distance is impractical / unmanageable we suggest the best option is to make use of the pick-up and drop-off facility which is less than 200 yards from the performance but is on a less even surface.
Disabled Car Parking tickets can be purchased alongside event tickets for £5 per vehicle.
All Disabled Car Parking vehicles will then exit via the PURPLE GATE onto B6397.
Taxi / Car pick-up and drop off – Entry will be via the GREEN GATE, POST CODE TD5 7NX, what3words- https://w3w.co/poems.greet.surround . You will then be directed to our event drop off area, which is in close proximity to the performance. All vehicles will then follow signs and exit via the PURPLE GATE onto B6397. This is a one-way system.
Pedestrian entry and exit – All pedestrian entry to this event is through the RED GATE which is the Main Golden Gates at the top of Roxburgh Street, Kelso. POST CODE TD5 7RL, what3words – https://w3w.co/outgrown.hacking.stubbed – The RED GATE will then remain open for people to walk back into town of Kelso after the event has finished.
Coach Parking – All Coach Parking will be via the PURPLE GATE, POST CODE -TD5 7RN. what3words – https://w3w.co/plans.cabbages.cured , which is in close proximity (less than 500yards / 430 metres / 0.2 of a mile on flat tarmac) to the performance area. Please note the gate colour for coaches may change nearer to the event depending on the volume of coaches attending. All updates will be on our website www.floorscastle.com
Exiting & re-entering throughout the event – There will be no re-entry.
Event Site Access and Accessible Areas – We want all areas of the arena to be as accessible as possible for all users. The access road to the main arena is tarmac with no steep climbs and very good surface. The main arena itself will be a mix of gravel, grass and tarmac. Gravel can obviously be challenging for wheelchairs so we advise making use of the blue badge car park and the entry from there into the ‘accessible area’ of the main arena:
• It’s accessible by flat, tarmac surface from the blue badge car park
• It’s close to the disabled toilets, which offer easy wheelchair access
• Seating will be provided for carers/PA
• There will be a trackway from there to the edge of the food area which is on grass. Carers will then be able to access the food vendors if the grass terrain is unsuitable
• There will dedicated stewarding in this area
However, if you require any assistance when you arrive, please talk to a member of staff and they will be happy to assist you.
If you wish to make use of the limited number of spaces within the accessible area, then please contact us at floors@xfire.live (or Contact Us to book your space (for you + PA) and attach a scan of a letter from the DWP or alternative evidence supporting your requirement of the use of the accessible facilities.
If you have any questions regarding your access requirements, please do not hesitate to contact us at floors@xfire.live
Parking & Access – Blue Badge ticket holders, please see the information in the EVENT PARKING & DROP OFF TERMS AND CONDITIONS section regarding parking and access to the site.
Accessible Toilets – There will be fully wheelchair accessible toilets in the event arena. If you have a medical condition that requires you to be able to get to a toilet quickly, please talk to a member of the first aid team, who will be situated at the first aid station. They will be able to ensure you can get quick access to a toilet.
Assistance Dogs – A ‘recognised Assistance Dog’ is one which has been specifically trained to assist a disabled person and which has been qualified by one of the charitable organisations as members of Assistance Dogs UK.
Please let us know in advance if you will be bringing your Assistance Dog to the festival by emailing floors@xfire.live (or Contact Us)