All tickets are non-refundable. Resale is possible but that is the responsibility and liability of the original purchaser of the ticket. We recommend only reselling or purchasing second hand tickets via official and verified sites.
Please ensure you have your e-ticket downloaded to your mobile device/app or printed out so this can be scanned on arrival. Last entry is 8pm. There is no re-entry permitted to the event.
Event Gates will open at 17.00
VIP Ticket Holders get early access from 16.00
When you arrive at the event we ask that you make your way to the main gate where you will be required to go through security where all bags and persons will be checked and your ticket will be scanned. Each ticket has a unique barcode to ensure a ticket is only used once and exchanged for a wristband.
No one else can collect your wristband on your behalf as only event staff can attach your wristband. We have a Challenge 25 policy in place – If you are lucky enough to look under 25 you will be asked to prove that you are aged over 18 before entry will be permitted.
All under 18’s must have their responsible adult with them. The adult must also have a ticket and be attending the event.
1(one) adult can be responsible for up to 4(four) under 18’s.
By attending this event, you acknowledge that images and video may be captured during the event using film photography, digital photography, video or other medium and may be used to promote and market the event, or other future events via event websites, social media platforms and across other publicity material. The images may also be provided to the media for publication.
NO ALCOHOL, LIQUIDS (INCLUDING SOFT DRINKS) OR GLASS CAN BE BROUGHT INTO THE EVENT – THIS IS A CONDITION OF OUR LICENCE. Prohibited items will be confiscated upon entry. Single use plastics are also prohibited, but empty, re-usable containers can be brought into the arena, and can then be filled at the free drinking water station. There will be a wide variety of bars and artisan food traders on site that will cater for all dietary needs. If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
We are afraid No Dogs are permitted into the event arena except for guide dogs
FLOORS CASTLE TERMS & CONDITIONS
Due to our live music event being held in front of Floors Castle, the Castle, Estate Walks, Courtyard Cafe & Castle Giftshop will be CLOSED on the 31st of May 2025. The Walled Garden, The Apple Shed Gift Shop and Terrace Café will remain OPEN to the public. We apologise for any inconvenience caused.
Attendees are only permitted within the designated event areas on the estate. Trying to access areas of the estate out with the event arena, parking sites or access routes is strictly prohibited.
Strobe Lighting – Please note some of the music performances may include strobe lighting.
Folding Chairs – Folding chairs are not permitted in the event arena. There are grandstand seats available for those that prefer to sit. For anyone with accessible needs, there will be a dedicated area within the event arena.
PA/Carer Ticket – Should you require a carer or PA ticket for the event. Please purchase your event ticket then email floors@xfire.live with your ticket confirmation number and carer ticket request for this to be processed. Please note that free PA tickets exclude VIP. VIP tickets can only be purchased at full price.
COACH TRAVEL T&Cs
Coach tickets are arranged with a variety of operators, coordinated by Transport-UK.
Coach tickets are non-refundable.
Tickets are valid for the outward departure location and time only, and for the return trip from Floors to your drop off point.
Passengers should be at their boarding point 15 minutes prior to the departure time of the coach.
Each passenger should have their own ticket which can be checked on boarding the coach.
No alcohol is allowed on board coaches.
Passengers are not permitted to smoke, including e-cigarettes, on board the coaches
Required behaviour – passengers should:
• Behave in a reasonable, sensible and lawful manner on any coach and pickup point
• Comply with any request or instruction from the coach driver or company representative
Prohibited behaviour – passengers should not:
• Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way, or which may cause discomfort, inconvenience danger, damage or injury to any other person
• Conduct themselves in ways which may endanger themselves or others
• Obstruct or interfere with any driver or company representative in the performance of their duties, or fail to comply with their instructions
